Privacy Policy

1. Introduction

PickPro is a digital marketplace that connects customers with independent service professionals in the Pakistan. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

By using PickPro, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect information that is necessary to provide and maintain the PickPro marketplace. This may include:

• Your name, mobile number, and email address
• Profile photo and account/profile information
• Gender and nationality, where applicable
• Saved addresses for bookings
• Location/GPS information, when you grant location permission
• Booking and service details, including date, time, and location
• Messages and communications sent within PickPro
• Reviews and ratings you submit or receive
• Device and app technical information, where applicable
• For professionals: identity and KYC information, including CNIC/NICOP-related information, where required
• Payment and transaction information, where applicable to your use of supported payment methods

We do not store full payment card details directly unless required by a supported payment method you choose. Where a payment provider is used, your payment credentials may be handled by that provider rather than by PickPro.

3. Google Sign-In / Authentication

If you choose to sign in using Google Sign-In, PickPro may receive the basic account information you authorize, such as your name, email address, profile image, and Google account identifier where applicable.

This information is used only for authentication, account creation, and account management.

PickPro does not sell Google user data. We do not request access to your Gmail messages, Google Drive files, Google Contacts, or other Google services unless a specific permission is clearly requested and granted.

4. How We Use Information

We use the information we collect to:

• Create and manage your account
• Process and facilitate bookings
• Match customers with suitable professionals
• Provide location-based services, such as nearby professionals and saved addresses
• Provide customer support
• Send booking, status, and security notifications
• Maintain safety and platform integrity
• Prevent fraud and abuse
• Comply with applicable legal obligations

5. Location Information

Location permission is requested only when needed for features such as service matching, saved addresses, nearby professionals, and active service or delivery functions where applicable.

You can control location permission through your device settings at any time. We do not collect background location information unless a specific feature you have enabled requires it and you have granted the necessary permission.

6. Sharing of Information

We share information only as necessary to operate the marketplace:

• Relevant booking information may be shared between a customer and the selected professional as necessary to fulfil a booking
• Information may be processed by necessary technology and service providers that support PickPro's operations
• Information may be disclosed when legally required, such as to comply with applicable law or a valid legal request

We do not sell your personal data to advertisers.

7. Payments

Where supported payment methods are available, payment-related information is processed to facilitate transactions. Where a payment provider is used, your payment credentials may be handled by that provider rather than stored directly by PickPro.

8. Data Retention

We retain your information only as reasonably necessary for account operation, bookings and transactions, fraud and safety, disputes, and legal or compliance requirements. Some records may be retained for longer where required by applicable law.

9. Account and Data Deletion

You may request or initiate deletion of your account through the available account or profile process within the app. You may also contact us at support@pickpro.ae.

Some transaction, legal, or compliance records may need to be retained even after account deletion where legally required. We do not promise immediate deletion of information that must be retained for legal or compliance purposes.

10. Data Security

We use reasonable technical and organizational measures designed to protect personal information. However, no system or method of transmission or storage can be guaranteed to be completely secure.

11. Children's Privacy

PickPro is not intended for children to independently create accounts or use services. We do not knowingly collect personal information from children where independent account creation is not permitted.

12. International / Service Provider Processing

Your information may be processed by service providers that support PickPro's operations. Where applicable, we take reasonable steps to ensure such providers handle information appropriately.

13. User Rights

You may contact us regarding access to, correction of, or deletion of your personal information, or other privacy concerns, subject to applicable law. Please contact support@pickpro.ae for assistance.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date will reflect the most recent revision. Continued use of PickPro after changes indicates your acceptance of the updated policy.

15. Contact

If you have any questions about this Privacy Policy, please contact us at support@pickpro.ae.